PR Chemical & Paper Supply
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PR Chemical & Paper Supply

Privacy Policy

Privacy Notice

This privacy notice discloses the privacy practices for www.prcleaningsupply.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

  1. What personal identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to and collect information that you voluntarily give us via email, form submission or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to inform you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us online or call us at 850-432-0432 or 800-239-4777:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Whenever we collect sensitive information (such as credit card data), that information in encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon on your web browser, or looking for "https" at the beginning of the web page address.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (billing or customer service) are granted access to your information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 850-432-0432 or 800-239-4777 or via email.

Registration

In order to use this site to place orders, check your account balances, pay invoices by credit card, you must register as an online customer. To do this, you must first complete the account registration form. During this process you are required to give certain information about you and your company. This information is used to set up your online account and assign you a personal user name and password. This information is never shared with anyone and is stored in a secure database on a secure server. For your added protection, you may change your password at anytime by contacting us via email or phone.

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Return Policy

PR accepts returns of stocked merchandise only.

Returns of stocked items received within:

  • After 30 days - No Returns Allowed
  • Discontinued, Damaged, Special Order
    Non-Stock or Close-Out Merchandise - No Returns Allowed

Note: All floor machines and equipment sales are final and covered by factory warranties.

PR CHEMICAL & PAPER SUPPLY REFUND POLCY:

REFUNDS WILL BE ISSUED FOR APPROVED RETURNS ONLY.  REFUNDS WILL BE ISSUED ON THE ORIGINAL FORM OF PAYMENT.*

Credit Card Refunds:  If original purchases payment was made by a credit card, applicable refunds will be applied to the same credit card used for the original purchase.  UNDER NO CIRCUMSTANCES WILL REFUNDS BE ISSUED TO CREDIT CARD OTHER THAN THE ONE USED DURING THE ORIGINAL PURCHASE: NO EXCEPTIONS.  If the credit card is no longer active and available, then store account credit will be issued to the customer's account as listed on the original purchase.
  
Cash Refunds:  Cash refunds will only be made if the (1) original purchase's payment was made with cash and (2) the total original purchase totaled $50.00 or less.  UNDER NO CIRCUMSTANCES WILL CASH REFUNDS BE IN EXCESS OF $50.00.  For refunds in excess of $50.00, PR will issue a check in the total refund amount.

Check Refunds:  If original purchase's payment was made by check,  a refund check will be issued only once the original customer's check has been confirmed as cleared by our bank. Once cleared, a refunded check will be issued to the same person or business that the original purchase check was made by.

9/21/2009

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